Welcome to the website of the Greenwich Line Users’ Group. The Group started in 2012 and covers Westcombe Park, Maze Hill, Greenwich and Deptford stations, part of the Greenwich Line in south-east London.
In 2017/18, an estimated 5.1m passengers used these stations, according to the latest statistics from the Office of Rail and Road*.
Our objective is to stand up for the passengers who use Westcombe Park, Maze Hill, Greenwich and Deptford stations each year by lobbying for:
- more reliable and frequent trains
- more capacity
- better information for passengers, and
- safer and cleaner stations.
The Users’ Group considers any issue about either the train service or the train operating companies, Southeastern and Govia Thameslink Railway (GTR). In addition to regular meetings with both operators, the Users’ Group makes submissions on proposed timetables and on other public consultations. Those made in the last two years can be seen here Policy briefings etc
GLUG has been asked for suggestions on how to spend money from a Passenger Benefit Fund set up by GTR following last year’s disruption. £160,000 has been allocated across the four stations on the Greenwich line, and the aim of the fund is to provide tangible improvements for GTR passengers. GLUG is considering what suggestions to put forward, and would welcome any ideas. Please send them to: firstname.lastname@example.org.
GLUG learnt that Network Rail intended to close the foot crossing over the Angerstein Wharf freight line, used by passengers to reach Westcombe Park station. There are only one or two freight trains a day on this line, and no safety issues about the crossing have arisen. GLUG objected to this closure and wrote to Network Rail. Network Rail have now said the closure will not go ahead pending a review. GLUG will continue to monitor the situation. The letter can be read here Angerstein foot crossing.
The Group strongly opposed Southeastern’s policy of “station skipping” during the autumn leaf fall season when, for six weeks, two off-peak trains per hour did not stop at Deptford, Maze Hill or Westcombe Park stations on weekdays. GLUG believes the policy is an unnecessary inconvenience for rail users. No other train operator in London adopts this policy and our analysis can be seen here Autumn timetable. Our letter to the Managing Director can be seen here Station skipping letter to David Statham.
In response to a request from Southeastern to nominate a station to install step freeaccess, GLUG nominated Maze Hill. The present step free access to platform 2 (towards Woolwich) is unsuitable, and GLUG has supported a proposal by the Westcombe Society to install a new ramp giving direct access from Maze Hill to the platform.WSENV proposals for step free access to stations September 2018 (1)
This website helps rail passengers to see what GLUG has been doing to get Network Rail, GTR and Southeastern to improve our train service.
Recent news is shown here Recent news. The award of the next Southeastern rail franchise has been put back yet again, and the Department for Transport have agreed that Southeastern will continue to operate services until 10 November 2019, with an option to extend until 1 April 2020.
Please let us have your feedback, either by commenting below or emailing our convenor Mike Sparham at email@example.com.
*ORR statistics cover the period April 2017 – March 2018. In that time, 1.1m passengers are estimated to have used Deptford; 2.5m Greenwich (excluding DLR); 0.8m Maze Hill; and 0.7m Westcombe Park.