Welcome to the website of the Greenwich Line Users’ Group. The Group started in 2012 and covers Westcombe Park, Maze Hill, Greenwich and Deptford stations, part of the Greenwich Line in south-east London.
In 2017/18, an estimated 5.1m passengers used these stations, according to the latest statistics from the Office of Rail and Road*.
Our objective is to stand up for the passengers who use Westcombe Park, Maze Hill, Greenwich and Deptford stations each year by lobbying for:
- more reliable and frequent trains
- more capacity
- better information for passengers, and
- safer and cleaner stations.
The Users’ Group considers any issue about either the train service or the train operating companies, Southeastern and Govia Thameslink Railway (GTR). In addition to regular meetings with both operators, the Users’ Group makes submissions on proposed timetables and on other public consultations. Those made in the last two years can be seen here Policy briefings etc
The Group strongly opposed Southeastern’s policy of “station skipping” during the autumn leaf fall season when, for six weeks, two off-peak trains per hour did not stop at Deptford, Maze Hill or Westcombe Park stations on weekdays. Combined with the reduced Thameslink service, there were only three trains an hour to and from Central London; a level of service that GLUG believes is unacceptable for stations only 5-7 miles away. Train timetables displayed on stations were inaccurate, and GLUG believes the policy is an unnecessary inconvenience for rail users. No other train operator in London adopts this policy and our analysis can be seen here Autumn timetable. Our letter to the Managing Director can be seen here Station skipping letter to David Statham.
The Group made submissions to the Thameslink inquiries undertaken by the Office of Road and Rail and the House of Commons Select Committee. They can be accessed on this page: The rebuilt London Bridge and Thameslink
GLUG has responded to the Fares Consultation undertaken by the Rail Delivery Group and Transport Focus Fares consultation policy final.
In response to a request from Southeastern to nominate a station to install step free access, GLUG nominated Maze Hill. The present step free access to platform 2 (towards Woolwich) is unsuitable, and GLUG has supported a proposal by the Westcombe Society to install a new ramp giving direct access from Maze Hill to the platform.WSENV proposals for step free access to stations September 2018 (1)
This website helps rail passengers to see what GLUG has been doing to get Network Rail, GTR and Southeastern to improve our train service.
Recent news is shown here Recent news. The award of the next Southeastern rail franchise is further delayed, and the present franchise holder (Govia) will now continue until 22 June 2019. There are unconfirmed reports that the Government may scrap the franchise exercise altogether.
Please let us have your feedback, either by commenting below or emailing our convenor Mike Sparham at email@example.com.
*ORR statistics cover the period April 2017 – March 2018. In that time, 1.1m passengers are estimated to have used Deptford; 2.5m Greenwich (excluding DLR); 0.8m Maze Hill; and 0.7m Westcombe Park.