Welcome to the website of the Greenwich Line Users’ Group. The Group started in 2012 and covers Westcombe Park, Maze Hill, Greenwich and Deptford stations, part of the Greenwich Line in south-east London.
Our objective is to stand up for passengers who use Westcombe Park, Maze Hill, Greenwich and Deptford stations by lobbying for:
- more reliable and frequent trains
- more capacity
- better information for passengers, and
- safer and cleaner stations.
The Users’ Group considers any issue about either the train service or the train operating companies, Southeastern and Govia Thameslink Railway (GTR). In addition to regular meetings with both operators, the Users’ Group makes submissions on proposed timetables and on other public consultations. A submission was made to the Department for Transport (DfT) on the next South East franchise Response to DfT franchise consultation final (revised) and to Network Rail on their Kent Area Route Study GLUG response to Kent Area Route Study.
The Group is currently lobbying DfT about the poor reliability of Thameslink trains since the May 2018 timetable was introduced, and have written to the Secretary of State GLUG letter to Chris Grayling and issued a Press Release Press Release. The reply from the Department for Transport is here: DfT reply
The Group’s submissions to the Thameslink inquiries being undertaken by the Office of Road and Rail and the House of Commons Select Committee can be accessed on this page: The rebuilt London Bridge and Thameslink
GLUG has responded to the Fares Consultation undertaken by the Rail Delivery Group and Transport Focus.
GLUG is currently pressing Southeastern to revise its proposals for two off-peak trains per hour not to call at Deptford, Maze Hill and Westcombe Park during the leaf fall season. This timetable is due to begin on 12th October. With the current reduced Thameslink service, this would mean only three off-peak trains per hour from those stations into and out of London; a level of service that GLUG believes is unacceptable for stations only 5-7 miles out of Central London.
In response to a request from Southeastern to nominate a station to install step free access, GLUG has nominated Maze Hill. The present step free access to platform 2 (towards Woolwich) is unsuitable, and GLUG has supported a proposal to install a new ramp giving direct access from Maze Hill to the platform.
This website helps rail passengers to see what GLUG has been doing to get Network Rail, GTR and Southeastern to improve our train service. Please let us have your feedback, either by commenting below or emailing our convenor Mike Sparham at email@example.com.