Welcome to the website of the Greenwich Line Users’ Group. The Group started in 2012 and covers Westcombe Park, Maze Hill, Greenwich and Deptford stations, part of the Greenwich Line in south-east London.
In 2017/18, an estimated 5.1m passengers used these stations, according to the latest statistics from the Office of Rail and Road*.
Our objective is to stand up for the passengers who use Westcombe Park, Maze Hill, Greenwich and Deptford stations each year by lobbying for:
- more reliable and frequent trains
- more capacity
- better information for passengers, and
- safer and cleaner stations.
The Users’ Group considers any issue about either the train service or the train operating companies, Southeastern and Govia Thameslink Railway (GTR). In addition to regular meetings with both operators, the Users’ Group makes submissions on proposed timetables and on other public consultations. Those made in the last two years can be seen here Policy briefings etc
GLUG has been asked for suggestions on how to spend money from a Passenger Benefit Fund set up by GTR following last year’s disruption. £160,000 has been allocated across the four stations on the Greenwich line, and the aim of the fund is to provide tangible improvements for GTR passengers. The Department for Transport (DfT) initially restricted spending on Southeastern managed stations to “wider passenger benefits”, but, with the assistance of Matthew Pennycook MP, this was lifted. For wider passenger benefits, GLUG has suggested raising platform heights to help with getting on and off trains, putting Wi-fi on Thameslink trains, better publicity about the Thameslink service, and better signage to rail replacement bus stops. To see what GLUG has suggested for specific stations click here: GTR passenger benefit fund revised
GLUG learnt that Network Rail intended to close the foot crossing over the Angerstein
Wharf freight line, used by passengers to reach Westcombe Park station. There are only one or two freight trains a day on this line, and no safety issues about the crossing have arisen. GLUG objected to this closure and wrote to Network Rail. Network Rail have now said the closure will not go ahead pending a review. GLUG will continue to monitor the situation. The letter can be read here Angerstein foot crossing.
The Group strongly opposed Southeastern’s policy of “station skipping” during the autumn leaf fall season when, for six weeks last year, two off-peak trains per hour did not stop at Deptford, Maze Hill or Westcombe Park stations on weekdays. GLUG believes the policy is an unnecessary inconvenience for rail users. No other train operator in London adopts this policy. Ahead of this autumn, GLUG wrote to Southeastern about their plans and seeking a meeting to discuss. The letter can be seen here: Station skipping letter to SE 2019 Southeastern have confirmed that, for 2019, there will be some changes to the policy. Westcombe Park will retain a full service, and slightly fewer trains will miss the stops at Deptford and Maze Hill. Nevertheless, GLUG remain opposed to the policy and will be discussing with the Company. Thameslink trains are unaffected.
In response to a request from Southeastern to nominate a station to install step freeaccess, GLUG nominated Maze Hill. The present step free access to platform 2 (towards Woolwich) is unsuitable, and GLUG has supported a proposal by the Westcombe Society to install a new ramp giving direct access from Maze Hill to the platform.WSENV proposals for step free access to stations September 2018 (1)
This website helps rail passengers to see what GLUG has been doing to get Network Rail, GTR and Southeastern to improve our train service.
Recent news is shown here Recent news. The competition for the next Southeastern franchise has been cancelled and the current operator, GoVia, will continue until 1 April 2020. What happens after that remains to be seen, and GLUG will be monitoring any developments closely. Our concern is always the service that is to be provided for passengers.
Please let us have your feedback, either by commenting below or emailing our convenor Mike Sparham at firstname.lastname@example.org.
*ORR statistics cover the period April 2017 – March 2018. In that time, 1.1m passengers are estimated to have used Deptford; 2.5m Greenwich (excluding DLR); 0.8m Maze Hill; and 0.7m Westcombe Park.